Scrublux – Online Store

At Scrublux, we are committed to providing high-quality salon uniforms. If you are not completely satisfied with your purchase, please review our policy below.

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1. Returns Eligibility

As an online-only store, we accept returns under the following conditions:
 • Items must be returned within 14 days of delivery.
 • Items must be unworn, unwashed, and in original condition.
 • All original tags and packaging must be intact.
 • Items must be free from makeup, tanning products, hair, odours, or stains.

We reserve the right to refuse returns that do not meet these conditions.

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2. Non-Returnable Items

The following items are non-refundable and non-exchangeable:
 • Sale or clearance items
 • Gift cards
 • Customised or embroidered uniforms
 • Items marked as “Final Sale”

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3. Exchanges

We offer exchanges for:
 • Incorrect sizing
 • Faulty items
 • Incorrect item received

If you require a different size, please contact us before returning your item to confirm stock availability.

 

4. Faulty or Damaged Items

If you receive a faulty or damaged item, please email us within 48 hours of delivery with:
 • Your order number
 • Clear photos of the issue
 • A brief description of the fault

Once approved, we will offer a replacement, exchange, or full refund.

 

5. Refunds
 • Refunds are processed once the item has been received and inspected.
 • Approved refunds will be issued to the original payment method.
 • Please allow 5–10 business days for funds to appear in your account.

Original shipping costs are non-refundable unless the item is faulty.

 

6. Return Shipping
 • Customers are responsible for return postage costs unless the item is faulty.
 • We recommend using a tracked shipping service, as we cannot be responsible for lost returns.

 

7. How to Start a Return

To initiate a return, please contact:

Email: Scrublux@hotmail.com
Include your order number and reason for return.

Return instructions will be provided once your request is approved.